Close up the Control Panel and start up Firefox.Answer any confirmation prompts, and allow the program to be removed.When it's done, find "Microsoft Silverlight" in the list, and click "Remove." Be patient as the list of programs is filled in.Double-click on "Add or Remove Programs." If you don't see that option, click on "Switch to Classic View," over on the left. From your Start menu select "Control Panel" (or "Settings→Control Panel").If you're not sure whether you have Windows 7 or XP, there's a quick test: if you have a "Start" menu button on the lower left it's Windows XP, a round button with a Windows icon instead of a word indicates Windows 7. These instructions will take you through the steps of removal and installation for Windows 7, Windows XP, and Mac. Updating Silverlight to the current version requires first removing any older version. You will have to quit the browser to follow the instructions, so you might want to download the PDF.
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